Shipping policy

Shipping Policy

Farotiva currently ships to addresses within the United States. Standard shipping is free on every order, with no minimum purchase required.

Order processing

Orders are normally processed within 1–3 business days after payment is confirmed. Processing times may be longer during holidays, high-volume periods, or when an address requires verification.

Estimated delivery

Tracked standard delivery is estimated at 7–14 business days after dispatch. Carrier delays, severe weather, holidays, and other events outside our control may affect delivery times.

Tracking

When tracking becomes available, it will be sent to the email address used at checkout. Tracking may require 24–72 hours to display its first carrier update.

Fulfillment

Orders may be fulfilled from different partner warehouses. Items from the same order may occasionally arrive in separate packages at no additional shipping charge.

Address accuracy

Please provide a complete physical delivery address and review it carefully before ordering. Contact us immediately if you notice an error. We cannot guarantee an address change after processing begins, and additional shipping charges may apply when a parcel is returned because of an incomplete or incorrect address.

Delayed, lost, or delivered-but-missing packages

If tracking has not updated for an extended period or your order has not arrived within 30 days of dispatch, contact us so we can investigate with the carrier. If the carrier confirms that a package was lost, Farotiva will provide an appropriate replacement or refund.