Refund policy

15-Day Return Policy

You may request a return within 15 days of delivery. Items must be unused, in their original condition and packaging, and accompanied by proof of purchase.

How to request a return

Contact Farotiva through our Contact page before sending any item back. Returns sent without prior authorization may not be accepted. We will provide the correct return instructions and address after reviewing your request.

Damaged, incorrect, or defective items

Please inspect your order when it arrives. If an item is damaged, incorrect, or has a manufacturing defect, contact us with clear photos or video. Manufacturing defects are covered for 30 days from delivery. When approved, Farotiva will arrange an appropriate replacement, refund, or other resolution.

Return shipping

For change-of-mind returns, the customer is responsible for return shipping. If Farotiva confirms that an item arrived damaged, incorrect, or defective, we will provide the approved resolution at no additional product cost to the customer.

Non-returnable items

Used or damaged items, items missing original packaging, gift cards, and products marked final sale cannot be returned unless they arrived defective or incorrect.

Refunds

After we receive and inspect an approved return, we will notify you of the decision. Approved refunds are issued to the original payment method. Banks and card providers may require additional processing time, typically 5–10 business days.